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Shipping and Returns
How do I return my product?
  Please click here for more information on returning an item.
What is your return policy?
  Without the purchase of our optional $3.50 insurance policy, all sales are considered FINAL; non exchangeable - non refundable.
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
 

Please see each individual item page for more information on the availability of each item. If your item is in stock it, we will get it out to you as per the following schedule:

ALL UPS orders received by 4:10pm EST Enjoy Same Day Shipping!
ALL POSTAL
orders received by 1:30pm EST Enjoy Same Day Shipping!
SweetPee.com knows you want your merchandise right now. That's why we'll try to process all in-stock orders placed before 4:10PM (Eastern Time) the same business day.

Any orders received after these cutoff times will ship the following business day. No shipping on weekends or Holidays.

With shipping services ranging from Standard/Ground to Next business day delivery, our shipping choices guarantee that your order will arrive at the right time and at the right price.

As for the FREE SHIPPING; simply look for the logo to enjoy FREE SHIPPING on selected items throughout the store. If items in your order which qualify for 'Free Priority Shipping'  total $99 or more before any tax and shipping your order ships for FREE!

US Customers: Free Shipping is via USPS Priority Mail (1-5 BUSINESS days not guaranteed. No Sunday delivery or holidays)

Canadian Customers: Free Shipping is via USPS First Class Package

We know your order is important, so we'll email you proactive notifications as your order moves through the fulfillment and shipping process. And of course, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order.


* All orders ship from New York state USA.